TKT-481L1TKT-482L2TKT-483L1Triage
Every ticket is classified and reaches the right level from the start.
All profiles
Support desk
L1 and L2 technical support for your users: answers, solves and escalates to engineering only what it must, within the SLA.
What they do.
help-centerReset passwordBillingIntegrationsKnowledge base
Help articles that answer common questions before they arrive as tickets.
ZendeskL2 
JiraEscalation to engineering
Complex cases reach your team with steps, context and priority.
What they work with.
- Zendesk
Intercom- Jira
Slack
When you need one.
- 01
Your developers lose hours answering users.
- 02
You need support in several languages or time zones.
- 03
You want to meet a support SLA.
